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What You Need to Know Before You Play

These legal terms govern your use of hood111 and your account. Access to our lobby — whether you deposit via bKash, Nagad, or Rocket — depends on your local law and whether your region is eligible under our current policy.

Jurisdiction-dependent accessAccount terms apply at registrationbKash, Nagad, Rocket coveredPolicy updates notified via accountLocal law governs eligibility
hood111 What You Need to Know Before You Play
HOW WE HANDLE THIS

Security, Data and Account Integrity

Our legal obligations extend beyond posted terms. Data handling, account security, and retention practices all form part of how we operate responsibly toward you. Here is how we approach each area that matters to your account.

Data Retention

We retain your account data for as long as your account is active and for a defined period after closure. You may request a summary of stored data via email support.

Account Security

Account access is protected by OTP verification tied to your registered mobile number. Any unusual login attempt triggers a security flag on your account.

Cookie Policy

We use session and functional cookies to maintain your lobby state across bKash deposits and game sessions. You can adjust cookie preferences in your browser settings.

Requesting Changes

To update personal details, close your account, or request data deletion, contact support via live chat or email. Identity verification is required before any change is applied.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a specific question about how our legal terms affect your account — a wallet dispute involving bKash or Nagad, a data request, or a policy clarification — our support team can direct you to the right channel. Use the paths below; response times may vary depending on query complexity.

Team online

Live Chat

Open the chat from inside your account dashboard. Legal queries are escalated to our compliance team, separate from standard account help.

Email Support

Write to our support address for formal policy questions, account data requests, or disputes relating to Rocket or Nagad wallet transactions.

Account Help Centre

Access the Help Centre through your account menu for published policy documents, term updates, and jurisdiction eligibility notices.

Common Questions About Our Legal Terms

These are the questions we hear most often from account holders in Bangladesh. Each answer reflects our actual policy position — not a general template.

Eligibility depends entirely on your local law and region. We do not determine legality on your behalf. Seek independent legal advice if you are uncertain before opening an account.

Wallet identifiers linked to your account are retained for a defined period post-closure as required by our data policy, then deleted. Contact support to request the exact retention timeline.

Send a data request to our support email from your registered address. We will verify your identity first, then provide a summary of stored information within a reasonable processing period.

No. Policy updates are communicated to your registered account before they take effect. Continuing to use the platform after a notified change means you accept the updated terms.

Raise the dispute through live chat with your transaction reference. Wallet-provider disputes involving Rocket fall under their own terms; we can assist with the platform-side transaction record.

Contact support immediately via live chat. We will place a temporary hold on your account, review the OTP login log, and guide you through a secure account recovery process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.